Customer Service Manager at Global IT Company
Customer Service Manager at Global IT Company
Category | Customer Service | Salary | 12-15 M ¥ |
Work Type | Permanent | Date | 2008-10-03 |
Location | Tokyo | Ref.# | SBR17776 |
Overview
Customer Service Manager at Global IT Company!
Company Description
*Our client is a world leader in creating new technology in the IT industry
*There is a need for a strong communicator with experience in a similar industry leading the Customer Service team
Responsibilities
*Manage team of 10 staff and report directly to global head quarters
*Manages overall business operations & organizational development of the Customer Service team
*Makes business decisions in times of stress & uncertainty
*Influences major cross-functional initiatives & strategic direction that will drive increased customer satisfaction & productivity wins for company
*Direct contact with customers, partners & senior to executive levels of management
*Serve as an escalation point for customers
*Development of each individual & the team as a whole
*Effectively leads team by communicating vision, goals & strategy through strategic development & implementation
Requirements
*University graduate with a minimum of 10 years experience in management
*Native level Japanese and advanced level English
*Ability to function in a fast-paced, deadline-driven environment
*Ability to build effective relationships & teamwork
*Dedication to customer and/or stakeholder success
*Strong knowledge of departmental strategic planning, management & budgeting
*Proven management and implementation skills
*Leadership of strategic initiatives to impact customer satisfaction
Description of Benefits
Social Insurance, Commutation Allowance
* Holidays: Paid Holidays
Additional Notes
* Reason for opening: New Position due to Expansion of the Department
