Customer Service Manager
Customer Service Manager
Category | Middle Office / Product Control | Salary | 8-14 M ¥ |
Work Type | Permanent | Date | 2008-09-19 |
Location | Tokyo | Ref.# | JMI23109 |
Overview
Customer Service Manager in one of the world’s largest money managing firm.
Company Description
This firm is one of the world’s largest money managers, providing structured investment strategies such as indexing, risk-controlled active products, and exchange traded funds to investors worldwide.
Responsibilities
*Manage inquiries related to Tokyo’s clients
*Closely and mutually communicate with other departments in Tokyo office to share clients’ needs, product updates, Tokyo’s business scheme, etc
*Support to establish marketing and network relationship strategy
*Assist in the marketing of Trade Marketing through telephone, email, client calls
* Perform customer support services
*Identify customers’ expectations and needs for quality customer services
*Assist Japan’s Product Sales to build profitable relationship with clients
*Resolve all kind of the enquiries and problems related to JPY, USD, EUR and other currencies businesses
*Communicate with Japanese clients to identify their operational issues and resolve them on a timely manner
*Working closely with Product Sales and support Sales
Requirements
* Degree in Business/Finance/Economics
* 6 + years industry and client servicing experience is a minimum requirement
* Native Japanese and business English
* JSDA Sales Rep 1st preferred
* JSDA Internal Control Manager – Needed or willing to take after joining
Description of Benefits
* Remuneration: 8 to 14 Million Yen
* Holidays: Paid Holidays
Additional Notes
* Reason for opening: New Position due to Business Expansion
