Help Desk Manager
Help Desk Manager
Category | Desktop/Application Support | Salary | 7-9 M ¥ |
Work Type | Permanent | Date | 2008-09-19 |
Location | Tokyo | Ref.# | KHAL22176 |
Overview
This multinational company is experiencing exponential growth and has created a new position to manage the increasing responsibilities of the Help Desk
Company Description
This company is a large multinational firm focusing on a number of areas including food manufacturing services
Responsibilities
*Lead and manage the IT Help Desk for Japan and communicate with overseas offices
*Measure user satisfaction with a focus on improving processes
*Ensure that the team operates by best practices in line with ITIL guidelines
*Support the second level IT team when required
*Manage hiring, training, and retention of Help Desk staff
*Travel on business-related trips within Japan and overseas when necessary
*Travel on business-related trips within Japan and overseas when necessary
Requirements
*Excellent communication and leadership skills and ability to interact smoothly with all levels of users
*Strong Japanese and Business-level English
*Experience leading helpdesk staff, and background in IT infrastructure support
Preferred Experience
*Able to support and coordinate with young helpdesk members
Desired Traits
*Flexible for changes due to company growth, and willingness to contribute additional value to the business
Description of Benefits
* Remuneration: 7 to 9 Million Yen
* Holidays: Paid Holidays
Additional Notes
* Reason for opening: New Position to Build up the Organizational Strength
