TS Account Management
TS Account Management
Category | Back Office / Operations | Salary | - |
Work Type | Permanent | Date | 2008-05-09 |
Location | Tokyo | Ref.# | STULL20422 |
Company Description
This leading global financial services firm, with assets of over $1 trillion and operations in more than 50 countries, is a leader in investment banking, financial services for consumers, and business. This firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.
Responsibilities
*Provide services to Corporate Customers pertaining to their Account Maintenance, FX Check Clearing & Cash Management transactions
*Ensure our customers are happy with our services and prospects are confident in our service quality
*Enhance our relationships with the customer by developing relationships with the account contacts
*Liaise with product managers as to propose and implementation of new services
*Responsible for the Treasury Services revenue for those customers assigned to Client Service
*Main client Service contact for top tier customers.
*Responsible for proactive service management
*Make regular visits / calls to customers
*Provide on-site training to customers on Treasury Services products, e.g. check product knowledge, operating procedure
*Prepare Proactive Service Profiles and conduct service reviews with clients
*Improve our service quality by collecting and providing feedback to and from customers
*Involve and provide sales support during sales process.
*Participate in new complex customer implementations and responsible for non complex implementations.
*Oversee and feedback the Service Quality to top tier customers.
*Investigate / resolve complaints from the customers and escalate service issues
Requirements
*Understanding of financial institution markets and Treasury Services products, such as FX Check Clearing, SWIFT, clearing products/process, trade
*Good presentation & communication skills
*Self motivated, Detail oriented and client focused
*Analytical and creative
*Outgoing and amiable personality
*Good team player with ability to work independently
*Interpersonal communication, Client Service concept, Open minded to new/innovative changes, Manage lost situation, English communication in both writing and speaking
*University Degree Holder
*Client Service experience
*Treasury Services/Global Cash Management product
Additional Notes
Remuneration: Competitive Salary
