Customer Service Manager
Category | Customer Service | Salary | 7 - 10 M¥ |
Work Type | Permanent | Date | 2010-11-10 |
Location | Kansai | Ref.# | TZE 2956920 |
Overview
Set up new CS Department
Company Description
Global Consumer company with strong presence in Japan, Europe and the US. They are a dynamic firm that believes in bringing attractive, high quality products to their customers. Currently they are rebuilding their operations and need talent, free thinking individuals to help bring their company up to the next level.
Responsibilities
- Manage up to 10 Customer Service Reps and be responsible for their overall performance etc.
- Improve customer and price file structures
- Develop customer satisfaction and metrics tracking / reporting
- Improve in internal communication within related group companies
- Bringing together the systems and resource capabilities of the individual and key personnel to achieve the goals of the organization while reducing overall cost of doing business.
- Coordination of interdepartment communication, and communication with vendors and customers.
- Set up feedback channels to ensure that vital processes and communications are working.
- Short and long range strategic planning
- Develop situational analysis, business performance analysis, strategic objectives, tactical plans, critical success factors, as well as budgeting.
Requirements
- Ability to collect and analyze customer service data
- Experience setting up new customer service division in the consumer industry would be attractive
Preferred Experience
- Minimum 5 yrs management exp in Customer Service
- Consumer industry related experience is a must
Desired Traits
- Excellent problem solving skills
- Can handle a high degree of stress
Description of Benefits
Standard Social insurance, commuting allowance etc.
* Holidays: National holidays + paid holidays, sick leave
Additional Notes
Customer Service Manager