Corporate

Wall Street Associates K.K. is proud to announce that in April 2004 they were awarded ISO 9001:2000 Certification, becoming the first foreign Human Capital Management company in Tokyo to achieve this standard in service quality.

After an exhaustive 3 day audit by the "big four" auditor KPMG, Wall Street Associates K.K. was deemed to have zero non-conformities in our Quality Management System. Our CEO Nick Johnston commented:

"Since we established our Japan office in 1999 it has been our aim to set the standards for our industry competitors to follow. We have worked hard to create the best systems, training and customer service quality mechanisms in our industry, and are proud to have received this recognition. We have many other industry leading initiatives in the pipeline too, so watch this space, Wall Street Associates is going from good to great!"

Nick Johnston, CEO of Wall Street Associates K.K.: The first foreign recruitment company in Tokyo to be awarded ISO 9001:2000 Certification

Wall Street Associates K.K. is dedicated to raising the profile of the Human Resources industry in Tokyo. We constantly carry out client and candidate feedback surveys to monitor the quality of our service, and have a clearly established complaints handling system in place, so if something does go wrong, we can deal with it quickly and ensure we make instant improvements where necessary.

"The mid-career recruitment industry in Tokyo is still a young industry."

The mid-career recruitment industry in Tokyo is still a young industry, with many inexperienced companies and untrained recruiters out there, so it is often difficult for prospective clients to judge whether their recruiters have the experience, training and know-how to handle their assignments in a professional, ethical and timely way.

This is why Wall Street Associates K.K. is investing in creating the best staff training program in our industry sector, providing our employees with a clear, structured career path, from trainee consultant to senior management level.

"You can be assured of working with professionals who put service quality first."

It is also for this reason that Wall Street Associates K.K. has taken the initiative in gaining ISO 9001:2000 Certification, so when you call on Wall Street Associates K.K. to help you with your hiring needs, or to assist with your career move, you can be assured of working with professionals who put service quality first. We don't just promise quality, we deliver, and we can prove it!